CloserHire is partnering with a major European financial institution to recruit dedicated and service-oriented Customer Advisors. This is an exciting opportunity to support one of Germany’s leading banks by assisting private and business clients with their inquiries. If you are fluent in German and looking for a hybrid role in Athens, this position offers long-term development in a secure and reputable sector. As a Customer Advisor, you will handle inbound calls and assist customers with a range of banking-related inquiries. You will identify customer needs, provide accurate information, and maintain professionalism in every interaction. Key Responsibilities : Manage incoming calls and provide clear, efficient support Identify and assess customer needs to deliver appropriate solutions Build trusted relationships through effective communication Offer accurate and complete information using internal tools Meet individual and team performance goals Maintain records of customer interactions and process documentation Comply with communication procedures, policies, and security standards